In Part 2 you write a formal message, for example a complaint. Here’s how to stay polite, clear and complete.
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Key takeaways
In Part 2 you write a formal message (around 100 words) – for example a complaint, a request or a notice to a superior, a company or an institution. You respond to a given situation.
What’s decisive is the formal register: an appropriate greeting, a polite but firm tone (with “Sie”) and a suitable sign-off. You describe the situation objectively, present your concern clearly and formulate a concrete expectation or request.
The most common losses of marks: writing too privately or impolitely, not naming the concern clearly or not describing the situation appropriately. Whoever writes politely, clearly and appropriately solves this part reliably.
Grasp the situation and your concern exactly.
Start with an appropriate greeting.
Describe the situation objectively and politely.
Present your concern clearly and formulate a concrete expectation.
End with a formal sign-off.
Check register, clarity and politeness.
A short example in the same format: the task and a model answer.
Während Ihres Urlaubs ist Ihre Firma umgezogen. Bei Ihrer Rückkehr stellen Sie fest, dass Sie nicht mehr allein, sondern mit sechs Kolleginnen und Kollegen in einem Raum sitzen. Schreiben Sie eine Beschwerde an Ihre Vorgesetzte (~100 Wörter).
Model answer:
Why? The message is formal throughout (greeting, “Sie”, sign-off), describes the situation objectively, justifies the concern (concentration) and formulates a concrete request – exactly what Part 2 expects, in around 100 words.
Nach deinem Urlaub stellst du fest, dass du nicht mehr allein, sondern mit sechs Kolleginnen und Kollegen in einem Raum sitzt. Du schreibst eine Beschwerde an deine Vorgesetzte.
Which phrasing fits a polite, formal complaint?
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Stay formal and polite – even in a complaint. Threats or colloquial language don’t fit.
Say clearly what it’s about and what you expect.
Describe briefly and objectively what your message refers to.
Use “Sie” and formal phrasing throughout.
Around 100 words. It must contain a greeting, a short description, the concern and a sign-off.
A consistently formal, polite register with “Sie” – polite but firm, even in a complaint.
A complaint, a request or a notice to a superior, company or institution.
The official PDF answer key does not grade writing. At Prepliq a mock exam grades your message automatically against the official criteria.
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